We have a monthly bulletin, a residents committee for both the independent residents and the Frail Care Centre that meet twice monthly. We have Wednesday coffee days with feedback on any issues given. Yearly AGM. SMS messages, Website and Facebook. We involve residents in projects e.g., new put-put course etc. Total transparent approach with residents.
I like the opportunities that exist for residents to get information and get involved and make contributions. 👍 Love the Wednesday Coffee days - regular set opportunity for open communication. true2you - promoting a person-directed support approach.
That's awesome! 🤩 Keeping everyone in the loop with monthly bulletins, residents committees, and coffee catch-ups!
Communication is always such contentious issue. At Tafta, a multi pronged approach is used depending on the issue at hand. The options include flyers to each resident, notiice boards, sms, whattsapp communication and email notification to the chair of the residnets committee.
I dont think that there is a single channel which will meet all the needs and i have found it useful to have a number of options to choose from depending in the subject of the communication
At all of the estates I interact with, there is always a complaint of "not enough communication", however we found that few residents who complain actually read the volumes of information sent to them or available to them!
There is, I think, a minimum level of acceptable communication that should be provided, beyond the statutory requirements. Just don't ever expect everyone to think you are a hero - there is always someone who wants more.
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